Payment

Payment for orders can be made online using a valid Visa, MasterCard, or American Express credit card. For international orders using credit cards denominated in a supported currency other than U.S. dollars (USD), your bank or credit card issuer may charge foreign conversion fees.

During the ordering process, you must provide accurate information including a valid credit card number, expiration date, security code, and billing address. The credit card will be charged for the total amount of your order when production has begun. Orders cannot be submitted without authorized payment.

Alternative payment options may be available for large orders. Please contact us for more information.

To protect your security and privacy, your bank cannot provide us with detailed information about why your payment was declined. You will likely need to contact your bank directly to solve most payment issues even if you have successfully used the payment method on a previous order or if feel that you have funds available in your bank or credit account to cover the order cost.

To protect your security and privacy, your bank cannot provide us with detailed information about why your payment was declined. You will likely need to contact your bank directly to solve most payment issues even if you have successfully used the payment method on a previous order or if feel that you have funds available in your bank or credit account to cover the order cost.

Causes of some common payment issues:

Payment authorizations and reserved funds. When you place an order, we electronically contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is a full authorization for the total amount of your order. If you make changes to your order your card may be authorized separately for each change and funds in your account may be reserved for each new authorization. Some banks have been known to hold authorizations for 7-10 business days. If your payment is declined, contact your bank to confirm if reserved funds are authorizations (pending), verify the amount of time they hold authorizations, and request that they remove any extra (pending) authorizations to free up funds in your account.

Payment security policies. Your bank may red-flag any unexpected activity on your account. This can include first time orders, high value purchases, and international transactions, regardless of funds available or credit limits. Your bank may require your verbal authorization to proceed with a transaction.

Incorrect information entered. Did your billing address change recently, did you get a new card with a new expiration date? If you used a saved payment method already in your account, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.

Daily withdrawal or purchase limits. Most banks have a limit on how much money can be charged or accessed in a single day. If this amount is exceeded, your bank may block your account from any further activity regardless of available funds or credit available. Your bank may require you to raise your daily purchase limit to complete the transaction.

Contact us if you continue to encounter issues and cannot resolve an issue with your bank.

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